What should you do in an aggressive situation at work? Learn how to remain calm and determine what you want from the situation. You can use the wording "I notice," "I interpret," or "Am I right?" to find out the real problem.
- If you're confronted by someone…aggressive at work,…the first thing is to remain calm.…Our natural instinct is either to give in…or to be aggressive back,…and both of these are usually bad options.…Certainly being aggressive back is highly risky,…and you'll probably regret whatever happens next.…Some people say that bullies respect people…who stand up to them.…But there's standing up to them calmly,…which is usually good,…and standing up to them aggressively,…which is definitely a bad idea.…
Giving in to aggressive people is safer,…but the problem is that you're rewarding bad behavior,…and they will keep doing it,…perhaps getting gradually worse each time.…So it probably is best to calmly stand up to them.…Here are a few thoughts on how to do this.…Start whatever you say with, "I understand."…This could take the form of, "I know you're under pressure,"…or, "I agree, it's incredibly annoying…"when it's our most important customer…"and the factory promises a date,…"and then delivers it a whole week late,"…or whatever it is that's upsetting them.…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers