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Handle aggressive behaviour at work

Handle aggressive behaviour at work: Working with Difficult People
Handle aggressive behaviour at work: Working with Difficult People

What should you do in an aggressive situation at work? Learn how to remain calm and determine what you want from the situation. You can use the wording "I notice," "I interpret," or "Am I right?" to find out the real problem.

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Skill Level Beginner
1h 46m
Duration
57,907
Views
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Skills covered in this course
Business Business Skills

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