Get a preview of chapters and explore how each video in chapters two and three are an explanation of the skills needed to communicate effectively in a specific situation. The situations were identified by viewers as the most frequent, most important, and most stress-inducing communication events they face in their professional lives. Each situation also has an exercise or activity—called toolkit—for learners to practice those skills.
- To get the most out of this course, begin with chapter one and learn four communication building blocks you're going to need every day. Then, in chapter two, we look at communication strategies you want to incorporate in your everyday situations. It's in these ordinary day to day situations that we prove our credibility to others through excellent communication. Now we surveyed our LinkedIn learners to find out what types of communication situations you face most often, and they told us they wanted to hear about dealing with these awkward professional yet social settings like lunches and pre-meeting small talk.
In these strategies we've included tips for running great meetings and sending out emails, two things you probably do every single day. Maybe you also need to explain or teach or demonstrate things to other people, which can be tough any time, but especially if the person you're teaching is older than you or has been with the company longer than thing have. The beauty of online learning is that you can watch straight through or you can pick and choose among these five common communication situations to learn about the ones that are most relevant to you.
Now, in chapter three we focus on five challenging communication situations. Watch all of them. I'll focus on the ones that keep you up at night. You may face the situations in chapter three less often than those in chapter two, but when you do, it's high stakes business. You'll look at what to do when you need to influence others and how to make an important request. Brenda and I will help you figure out what to say when you're put on the spot and how to cope when people criticize your work or resist your ideas.
Finally, one that really puts fear into our viewers: presenting to executives. For each of the 10 frequent and stress-inducing situations we provide a learning video and an application video that we call toolkit. Don't skip the toolkits. This is where you'll turn theory into action with exercises and activities designed to help you implement the learning of this course. Let's get started.
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.