It's likely you're watching this course because you have a difficult conversation you need to hold. That's great. I've designed it to walk you through the process step by step so that you'll be prepared. I have some recommendations for getting the most out of this course. First, wait to schedule your conversation until you've completed all the chapters. Second, use the handouts in the exercise files. Throughout this course I've created extensive worksheets for you to use, as you prepare for your difficult conversations. These documents have been provided in the exercise files for all lynda.com subscribers.
I've also provided a course outline for premium subscribers. I recommend that you download these worksheets, that way you can access them easily when I reference them during the course. Third, take time to practice. Most trainings on this topic are eight to 16 hours long, and that's because they build the time to do the exercises into the sessions. You'll be doing them on your own, but I can't stress enough how important they are. Having difficult conversations is a high level skill, and it'll take some practice to feel confident. Just like running a marathon or learning any new skill, you'll get better with practice.
This will help you get comfortable with the strategies before you use them under pressure. Fourth, some difficult conversations have legal ramifications. If you're difficult conversation has the potential to involve legal action, please consult with an attorney who knows the laws of your state and country. Finally if you can, partner with a friend or colleague. Watch this course together, and do the exercises, sharing your findings with each other. You'll not only gain new understanding by hearing about their experience, but you'll be able to coach and support each other as well. And even better, when you have your difficult conversation and it goes well, you'll have someone to celebrate with.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts