From the course: Life Mastery: Achieving Happiness and Success
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Four steps for becoming assertive
From the course: Life Mastery: Achieving Happiness and Success
Four steps for becoming assertive
- So this video I want to talk about assertiveness with a view to how to actually do it. What should you actually say if you want to stand up for yourself in a difficult situation? Wouldn't it be great if there was a four-step process you could use that would work in any situation? And there is. And the process goes as follows: step one is to say, "I understand." You know, "I know it's difficult, but..." "I know you're under time pressure, but..." "I know it was a very frustrating situation "that we were in just now, but..." Now, why would you want to start by saying, "I understand?" And the answer is, it makes you look reasonable. But also it takes away their excuses. So they can't go, "Ah yeah, but it was a really annoying "situation" or "yeah, you know, "but I'm under time pressure," 'cause you've already said, "I know you're under time pressure, but..." So step one is relatively easy: I understand. And you don't have to actually say, "I understand." It can be, "I know..." or "I…
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