Why are you having a difficult conversation? In this video, Marlene Chism helps you identify the "why" behind your difficult conversation and how to keep that top of mind as you go into it.
- There's a question we ask ourselves,…whether we know it or not,…when we face the possibility…of engaging in a difficult conversation.…The question is, is this going to be worth it?…It's easy to get stuck at this question.…We feel like we can't make a decision.…We oscillate back and forth between what we want…and what we don't want.…You want to address your employee's poor performance,…but you don't want to hurt their feelings.…You wanna be honest with your spouse,…but you don't want your spouse to get angry.…
You want your coworker to stop telling inappropriate jokes…but you don't wanna lose the friendship.…This type of indecision is what I call the inner conflict.…You have to resolve the inner conflict…before you can successfully engage…in a difficult conversation.…The first step is to focus on what you want,…not on what you don't want.…When you keep your focus on what you want,…it's easier to get to your end result and move forward.…If instead you focus on what you don't want,…you may procrastinate.…
The second step is to find a compelling reason why.…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.