Join Chris Croft for an in-depth discussion in this video Facing aggression, part of Management: Top Tips.
- Dealing with aggressive people.…And by the way aggression is much more than shouting…or physically assaulting you.…Aggression often is just using nastier words…than they should be using, or using unpleasant…body language.…So the first thing is to not be aggressive back.…That doesn't solve anything.…You'll got a lot more if you remain calm.…And it does feel nice, I think you'll agree…to remain calm when somebody's being really horrible.…Quite often they apologize later.…
So I just want to look at two techniques here…dealing with aggressive wording,…and dealing with aggressive body language.…So in the case of the wording, let's suppose…that somebody calls you a complete idiot…when you've made a really small mistake.…You should pick them up on that and say…well I do accept that I made a small mistake there,…but I think it's a bit harsh to call me…a complete idiot.…Get them to withdraw that word.…They don't have a right to use such a harsh word.…And then body language.…Let's suppose that every time you mention your department…
- Being assertive
- Taking responsibility for mistakes
- Giving and receiving criticism
- Time management
- Project management
- Holding effective meetings
- Giving presentations
Skill Level Intermediate
1. Leveraging Assertiveness
2. Time Management for Managers
3. Project Management
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