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Experience is the new currency

Experience is the new currency: Digital Transformation
Experience is the new currency: Digital Transformation

Customers are more fickle than ever in the digital age. It is necessary to radically rethink customer experience, as a result. That is the best means of maintaining strong relationships with customers. The best path forward includes eradicating friction from the user experience, going to where your customers are rather than making them come to you, and creating connected products that improve over time. Here, review examples from Domino's Pizza, Tesla, KLM, Uber, and Lyft.

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Skill Level Advanced
47m 28s
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Skills covered in this course
Business Leadership

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