Author Ellen Ensher uses an example from her own experience as a mentor and coach to demonstrate the effectiveness of empathy and social skills during interpersonal communications and how the LENSA communication tehcnique can be used to refine your own active listening skills as a manager.
- Is everything okay are the most powerful words…in a manger's toolbox according to Simon Sinek,…author of Leader's Eat Last.…Asking a general question like this…and then really listening to the answer…is a great way to show empathy.…One of the best ways to improve your social skills…and show your empathy is by applying…an active listening technique such as LENSA.…I used LENSA recently when coaching a junior faculty member…about her upcoming tenure review.…
Vanessa was concerned that she wasn't going to get tenure.…She had been struggling with medical issues…during the five years that her performance…was being evaluated.…I used the first step, listen, to show Vanessa…that I understood.…For the listen step, do three things.…Do not speak.…Just listen and show with your nonverbal behavior…that you are listening.…Ask if it is okay for you to speak…after the other person has talked a lot…and/or is repeating themselves,…or wait for a natural stopping point.…
Summarize what you heard by paraphrasing:…So I think what I heard from you is; is this accurate?…
Business professor Ellen Ensher defines what management is in the era of the global workforce and exactly what the role of the manager involves. She explains how to create a compelling vision and culture for your organization, define business goals, and connect the big picture to your team's daily tasks. Next, discover how to build your team, partner with HR on hiring and firing decisions, and coach and mentor employees. Ellen touches on topics that are on the mind of today's leaders—resilience, trust, storytelling, and more—and shares tips to become the best professional version of yourself.
- Roles of a manager
- Becoming a new manager
- Engaging employees
- Creating a compelling vision and culture
- Setting goals
- Hiring and training
- Evaluating performance
- Coaching and mentoring