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Evolution of capability teams

Evolution of capability teams: Assessing Digital Maturity
Evolution of capability teams: Assessing Digital Maturity

How do you move from traditional work to working in the context of capabilities, changing the structure of your teams in the process? In this chapter, explore the steps to take, the case to make, and the benefits of pushing to this model, including: speed, as the world of digital is moving faster than companies can adapt, customer expectations, as customers expect you to iterate and design based on their feedback, improved processes as they end up being developed around organizational silos and a consistent customer experience and speed to market suffer, organizational advantages as companies must re-examine how they holistically approach digital and omnichannel by organizing cross-functional teams around capabilities, such as repeat delivery vs. marketing, ops, IT, and more, decision rights, as ownership of “digital” has become universally messy, and without intentional design, the lack of clear decision rights or collaboration forums will undermine the ability to deliver effectively, and finally, governance, as roadmaps must collapse barriers, expose dependencies, and renew the focus of efforts on differentiating the employee, partner, and customer experience.

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Skill Level Advanced
39m 38s
Duration
3,140
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Skills covered in this course
Business Leadership

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