From the course: Leadership: Practical Skills
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Everything is management's fault
From the course: Leadership: Practical Skills
Everything is management's fault
- Now, in this part of the course, I just want to explore this idea of everything's management's fault. Because is it really? Am I allowed to tell a customer to F off, and then say, oh, yeah, that was my boss's fault that I did that? Now, I think in a way, yes, I can say it was my boss's fault, because my boss employed me, my boss failed to motivate me, failed to train me that's a bad idea to tell customers to F off. And my boss has failed to fire me if I've done it before. So you could argue that although people should take individual responsibility, of course, nearly everything is everything's management's fault. So let's have a look. Now, a few years ago, there was a train crash in the UK, and it was because the guy was meant to do some maintenance on the points, went home early on a Friday afternoon. So he went home early. He left the railway track with a fault in it, and a train crashed, and one person got killed. Now, the question is, whose fault is that? Should the guy who went…
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