Trust is critical for team success. Understand the say-do gap and other trust diminishers. Ways to (re)build trust are also discussed.
- How would you define trust?…According to Webster's Dictionary,…trust can be defined as the assured reliance…on the character, strength, or truth of someone,…and one in which confidence is placed.…Teams that lack trust struggle to accomplish their goals.…Because trust is so important,…I want to share with you some ways…you can establish and maintain trust within your team.…One of the quickest ways to diminish trust in teams…is what's called the say-do gap.…
It happens more regularly than any of us would like.…We say we're going to do something…and in the hustle of managing everything else on our plates,…we don't get around to it.…As a leader, it's important for you to model…the behavior you expect of your teammates.…If you say you're going to do something, do it.…As a general rule, it's always a good idea…to under promise and over deliver.…Rarely are people frustrated…if you come through with more than you promised.…The reverse results in disappointment,…that can lead to resentment if it happens frequently.…
If, for whatever reason,…
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- Defining roles and commitments
- Managing conflict
- Establishing and maintaining trust
- Creating a shared vision and focusing on objectives
- Providing feedback
- Structuring time for reflection
- Holding teammates accountable
- Communicating in face-to-face and virtual meetings
- Communicating across job functions and across cultures