Author Ellen Ensher reflects on recent studies and statistics to define key drivers in employee engagement and describes how one company's management has continued to demonstrate best practices in ongoing employee engagement and overall satisfaction.
- Richard Goodnight, CEO of SAS,…a U.S. software company says,…"My greatest assets walk out the door…"every night, and it's my job…"to bring them back."…SAS is all about employee engagement.…It has appeared on Fortune Magazine's…Best Places to Work at least 20 times.…What is employee engagement?…Gallup refers to it as a continuum…of employee experience.…Engagement ranges from engaged,…to passively disengaged, to actively disengaged.…
What does lack of engagement look like, in practice?…A classic example is the movie Office Space.…In this movie, the main character is Peter Gallagher,…who is passively disengaged.…Peter has to attend an interview…with two consultants named Bob and Bob,…who ask Peter what his typical day is like.…Peter explains,…"I come in late from the side door…"so Lumbergh, my boss, doesn't see me,…"and then I just space out.…
"I just stare at my desk,…"but it looks like I'm working.…"I do that for probably another hour after lunch, too.…"I'd say in a given week, I probably only do…"about 15 minutes of real work."…
Business professor Ellen Ensher defines what management is in the era of the global workforce and exactly what the role of the manager involves. She explains how to create a compelling vision and culture for your organization, define business goals, and connect the big picture to your team's daily tasks. Next, discover how to build your team, partner with HR on hiring and firing decisions, and coach and mentor employees. Ellen touches on topics that are on the mind of today's leaders—resilience, trust, storytelling, and more—and shares tips to become the best professional version of yourself.
- Roles of a manager
- Becoming a new manager
- Engaging employees
- Creating a compelling vision and culture
- Setting goals
- Hiring and training
- Evaluating performance
- Coaching and mentoring