Learn about the elements of effective feedback and how they drive performance. Great feedback is specific, positive, measured, and owned.
- Now let's turn for a moment…to the topic of feedback.…Few words are more important…than those you share when giving someone…performance-related feedback.…Some professionals resist giving feedback…because they don't want to cause tension or conflict.…Other times they'll correctly choose to deliver…needed feedback, but their delivery isn't great…and as a result they unintentionally damage relationships.…Good news: it doesn't have to be that way.…The basics of delivering great feedback are pretty simple.…
First rule: Be very specific, not general or vague.…For example, never tell someone they can do better…without specifying or quantifying…exactly how they could perform better.…You have to be concrete.…So don't say, "I know you can be a better salesperson"…when you could say, "I want you to shoot…"for at least 10% sales increase…"over the next three quarters in both of your territories."…That's specific.…Next, good feedback is always delivered positively.…
Even critical or difficult feedback can be delivered…in a positive light.…
LinkedIn Learning is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
- Establish identity as a manager.
- Identify best practices for clarifying performance expectations.
- List effective communication tips.
- Articulate the main elements of effective feedback.
- Define rapport.
- Distinguish types of decision-making styles.
- Signal fairness and integrity.
- Articulate how to best assert authority.