Join Todd Dewett for an in-depth discussion in this video Elements of effective goals, part of Managing Teams (2013).
Likely the most important part of the goal setting process is actually defining …great goals. The most famous and I think the most …useful approach to crafty goals is to use SMART Goals. …This stands for Specific, Measurable, Aligned, Reachable and Time-bound. …Let's briefly consider each element. S is for specific. …Great goals are not vague, unclear or otherwise ambiguous. …They strive to be very concrete. For example, instead of telling an …employee they could provide better customer service, you might set a goal to …increase customer satisfaction survey results by 10% over the next two quarters.…
The more specific the goal, the more useful the goal. …Next, M is for measurable. It has often been said if you can't …measure it, you can't manage it, and that's true. …We don't monitor goals through intuition. Measures matter. …But as noted a moment ago, be sure to use a small number of measures to capture any …truly needed information. The idea is to track progress, but at the …same time, we must be careful to not create an unnecessarily huge measurement burden.…
- Building initial rapport
- Signaling fairness and integrity
- Communicating proactively
- Facilitating efficient meetings
- Using your authority effectively