Learn how to have difficult conversations with colleagues, employees, and managers. Develop your communication skills to improve your relationships, teamwork, and business performance.
- In all of life, personal and professional, conflict is inevitable. You've got to deliver bad news, apologize for a mistake, ask someone to make a change or even end an important relationship or partnership. These moments all require conversations and these conversations are difficult. So how do you go about handling these conversations? It's been my life's work to explore and answer these questions.
My name is Marlene Chism, and I'm a consultant specializing in helping people build better relationships and become effective communicators. In this course, we're going to change the way we view conflict. We'll take a look at what makes a conversation difficult? We'll talk about the power structures at work. I'll even give you a model to follow when you're in that difficult conversation. And finally, how to check for resistance with a magic phrase.
So, if you've got a difficult conversation ahead of you, you have a real opportunity here. Let me show you how to initiate, engage in, and navigate through difficult conversations.
- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts