Join Britt Andreatta for an in-depth discussion in this video Developing the action plan, part of Having Difficult Conversations.
When a plane flies from Los Angeles to Hawaii, it goes off course 90%…of the time. While pilots know where their headed, the…wind and other anomalies in the sky nudge the plane off course every couple of minutes.…But the plane arrives safely, because the pilot keeps an eye on their progress and…makes small course corrections along the way.…It's the same with your difficult conversations.…You need to make small course corrections along your way in order to achieve your outcome.…You do this by developing a robust action plan, which is the first step in the…follow through phase. At the end of your successful…conversation, you should have left with some initial action items.…
Now, it's time to flush that out with more details.…I cannot convey how important it is to make an action plan.…While you may feel really good about having your successful conversation,…don't let that lull you into a false sense of security.…Good action plans have the following key components.…First, have a clear destination. What is it that you're trying to achieve?…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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