Learn when is the right time to address uncomfortable situation that may eventually lead to conflict. In this video, Marlene Chism reminds all of us that we have the power of choice and we can have successful difficult conversations.
- Whether your habit is to avoid or to be aggressive,…habits are ingrained, but habits can be changed…when we recognize the power of choice.…So let's talk about some new choices…to make difficult conversations easier,…and hopefully reduce the chances of having them at all.…First, you must make a decision to address…uncomfortable situations as soon as possible.…For example, when your employee clocks in late…the second time, bring it up, today.…If your coworker embarrasses you in a meeting,…question the behavior, today.…
If you wish the other person would do their fair share,…stop hinting and start asking, today.…The sooner you address an issue…the easier it is to correct.…Next, ask for what you want.…It sounds simple, right?…But how often do we nag and complain instead of ask,…or we tell other people about someone else's…failure instead of going straight to the source.…Here's how to ask.…Cody, when you're running late,…I need you to text me to let me know, will you do that?…Last, you need to set boundaries.…
You control the boundaries, not the other person.…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.