Join Britt Andreatta for an in-depth discussion in this video Delivering bad news, part of Having Difficult Conversations (2013).
Sometimes a difficult conversation is about delivering bad news.…It's often difficult, because we're concerned about their reaction to the news.…Our attachment's usually low, because the outcome is predetermined.…As you recall, examples include ending a romantic relationship, asking a friend to…repay a loan, or delivering a poor performance review.…For these types of conversations, there's a different set of strategies to use.…First and foremost, if the conversation has legal implications, seek the advice…of an attorney who knows the laws of your state.…
This is definitely true for anything involving employees.…There are several strategies that you've already learned that are useful here.…You'll want to prepare by getting clear about your goal, organizing your talking…points, and even practicing or role playing.…And the next some additional strategies as you need for delivering bad news.…We'll discover that most of these are around being clear and strong.…When we care about the other persons reaction, it's human nature to soften the…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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