From the course: Life Mastery: Achieving Happiness and Success

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Dealing with repeating problems

Dealing with repeating problems

From the course: Life Mastery: Achieving Happiness and Success

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Dealing with repeating problems

- So this final video of the efficiency section is about repeating problems. There's really no excuse to have a problem that repeats, because after the first time you get that problem, you should find out what the root cause is and nail it so it doesn't repeat. It's amazing, everywhere I've ever worked, they have things that keep repeating. They keep running out of, I don't know, toner for the printer or they keep running out of paper or they keep not being able to find where somebody is. And you get people whose car keeps on not starting, and you just think, why don't you fix it? So whatever the problem is, if it repeats, you've gotta nail it. So first of all, if you can't nail it, you have to have a system so that you can deal with that repeating problem. If you have a customer who keeps ringing up asking for information, at least have it easily accessible so you can just get there straightaway. Or if you have to regularly write an email with the same wording, then just keep a copy…

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