From the course: Management Tips
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Dealing with inappropriate comments
From the course: Management Tips
Dealing with inappropriate comments
- Here's a situation we've all seen. You're sitting in a meeting at work. The conversation seems pretty normal. But then, things get a little heated, as people run into issues where they don't agree. You notice, but hey, you've seen this many times. It's normal. Then, someone starts swearing, and personally attacking the intelligence of one of your colleagues. Let me be specific. Your colleague, Jim, says to another colleague, Leonard, "That's a stupid idea, Leo. "Do you even realize what you're saying?" The people in the meeting look startled. Now, let's say you're the boss. What do you do? Well, let's start with what you don't do. Don't choose to do nothing. That only encourages more bad behavior. Also, don't choose to respond with similar bad behavior. That is likely to cause real damage. Instead, let me offer you an escalating series of options to consider. First, if the behavior was bad, but in the context of your group is considered mildly deviant, instead of extremely deviant…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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