Learn strategies for dealing with aggressive people—detaching; pointing out the behaviour and how you'd like to work; setting clear objectives and calmly sticking to them; not being aggressive back; and not caving in.
- One of the most common difficult behaviors is aggression.…And it can be in the form of body language or words,…as well as physically aggression.…So the first question is do I want to find a way to live…with this person's aggressive behavior?…Or do I want to get them to change?…This will probably depend on how much power you have.…If the aggressive person is your boss or a customer,…then you might decide it's easier to live with it.…But if they're a supplier or they work for you,…then you might decide to try to change them.…
And if that doesn't work,…then you still have the option…of finding a way to live with it.…So I want to suggest three techniques…for each of these approaches.…If you're going to live with it,…then the first step is detachment.…Decide that their behavior is their problem,…not yours.…It's not because there's anything wrong with you…and you should resolve…that you won't be made to feel not OK by them.…They can do or say what they like,…but you're still a good person.…
We all feel a little bit not OK.…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers