From the course: Leadership Stories: 5-Minute Lessons in Leading People

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

Customer versus employee focus

Customer versus employee focus

From the course: Leadership Stories: 5-Minute Lessons in Leading People

Start my 1-month free trial

Customer versus employee focus

“

- If you've got kids old enough to play video games, you've heard this, not yet dad! I have to get to the next level! Right, video games aren't programmed to remember every unique move you make in a given level. When you turn off the game for the night you lose any progress since the last checkpoint and you have to start that whole level over again the next day, and that's why I get that frustrating response from my son, and it's hard to blame him. I mean, he's invested maybe 20 or 30 minutes, maybe an hour playing in that level already. He doesn't want to start over from the beginning. Now I would think that any decent game marketer would have a save button, you know with a single click save all progress to date, no matter where you are in the game, well I was thinking about that dilemma one day. When I was about to rent a car on vacation, when I walked in I saw three employees sitting behind the desk working at a computer. One of them said, I'll be with you in a minute sir. Really?…

Contents