From the course: Managing Temporary and Contract Employees
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Creating operational manuals
From the course: Managing Temporary and Contract Employees
Creating operational manuals
- Creating an operations manual is generally thought of as an administrative task. I actually think it's strategic, because it's one of those tasks that will always be important, but never urgent until disaster strikes. It is part of your insurance policy and the best time to write one is yesterday. Creating an operations manual can detail and frame expectations that ensure accountability for high quality, on time, and under budget deliverables. This is especially true when you're managing temporary employees to ensure your entire team is functioning with the same expectations. A tight operations manual will counter common team problems like poor communication, difficulty making decisions, conflict, just to name a few. Let's cover the basics. What is an operations manual? It is not a business plan. The best way to make sure your temporary and contract workers are aligned is to spell out what they have to do, how they have to do it, and how to get the resources they need. That's what…
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