From the course: Delivering Bad News Effectively
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Create your communication message
From the course: Delivering Bad News Effectively
Create your communication message
- Effectively delivering bad news is all about the act of communicating with someone else, right? Actually, that statement is incorrect. Delivering bad news effectively is actually more about the preparation, rather than the act of communicating your message. Consider this video that you're watching. It's easy to think the importance of the information I'm sharing with you is all about how I stand here and tell you what you need to know. To become a professional at delivering bad news. In fact, that's only half the story. The key in how I communicate what you need to know about delivering bad news, is in the preparation. The scrips that are written, the exercises that are chosen, the examples designed to illustrate key points. The downloadable files created to help you put what you're learning into practice in the future. Without that preparation, I'd be standing here rambling, with no order to what I say and when and no supporting materials. Now, this is a fairly positive…
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