There are four control dramas—intimidators who threaten and bully; interrogators who question and judge; aloof people who play coy; and poor me types who make us feel guilty and responsible for them. Learn about how they pair up and encourage each other.
- The final way of looking at bad behavior…that I want to share with you…is a fascinating little theory…that I discovered in a book called The Celestine Prophecy…by James Redfield.…Among the many great ideas in this book…is the concept that we have ways…of stealing energy from each other,…which Redfield calls control dramas.…He says there are four,…which are called the intimidator, the interrogator,…the aloof, and poor me.…The most aggressive one is the intimidator,…who steals energy from other people by dominating them…and making them feel inferior,…either with physical or verbal aggression.…
So the intimidator gets to feel better…and the other people feel worse.…This is similar to being aggressive,…which we've talked about already.…Next is the interrogator…who gets to feel good by asking questions…that are borderline aggressive,…certainly they're aimed…at making the other person feel small,…so that the interrogator can feel superior to them.…Questions like have you thought about going on a diet,…or why don't you do that differently,…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers