Tatiana Kolovou
Brenda Bailey-Hughes
Released
6/12/2017Tatiana and Brenda begin by reviewing success stories and survey data that emphasize why communication in times of change is so crucial. Next, they explain how to strategize communication efforts, craft the change communication message, and answer common questions that people may have when grappling with change. To wrap up, they discuss how to manage difficult questions, emphasize with others, and overcome resistance.
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- Recognize the necessity of careful communication planning when involved in a change initiative.
- Define opinion leaders.
- Explore how to modify communication efforts to make them more effective.
- Recall strategies for indentifying concrete language.
- List the five questions people are most concerned about during times of change.
- Recognize the value of getting a skeptic's input when planning change communication.
- Recognize the most common reasons that people resist change.
- Explore the communication behaviors that reduce resistance to change.
Skill Level Intermediate
Duration
Views
- Hello and welcome to Communicating in Times of Change. My name is Brenda Bailey-Hughes. - And my name is Tatiana Kolovou. Change is challenging for people to navigate through and if you're the messenger, you have an even bigger task of getting buy in. - This course is designed with you, the messenger, in mind. If you're a mid-level manager, a team leader, or a supervisor, you'll find strategies to help you with your next change campaign. - That's right. Communicating change is a campaign.
It's not just a meeting or an email. We'll assume that the decision on the change you're communicating is already set. There are excellent courses on the library to help you through navigating change initiatives. In our course, we'll be working on the communication strategies needed to make the change initiative a success. - We'd like for you to think about a change that you need to communicate in the near future and then we'll coach you to think about your individual situation. - Now Communicating in Times of Change will give you the tools you need to be effective as the messenger of a change initiative.
Join us as this change adventure unfolds.
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Introduction
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Welcome1m 10s
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Course overview2m 30s
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1. Why Communication in Times of Change Matters
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Horror stories4m 23s
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2. Strategize Your Communication Efforts
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Who4m 19s
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Why and when2m
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How1m 40s
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What5m 1s
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3. Crafting the Change Communication Message
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4. Understanding the People Being Asked to Change
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Managing difficult questions5m 35s
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Reasons people resist2m 29s
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Empathize with others5m 53s
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5. Overcoming Resistance
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Head and heart4m 25s
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Tell the story1m 24s
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Success1m 37s
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Conclusion
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Next steps47s
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Video: Welcome