Almost all great performers have coaches. Find out how you can coach employees—both high and low performers—toward improved performance.
- Remember, the control-based management approach is dead.…Today's managers have to take…a collaborative and a supportive approach.…Coaching is a powerful technique…that you can use to improve performance.…Over the years, I've coached many executives…and employers alike, and I can tell you this.…The goal of coaching is to guide…the employee to their own clarity.…It's not about telling 'em to do anything.…It's about coaching them to self-discovery.…
Of course, coaching can be used…to improve poor performance,…but it can also be used to support…high performers and encourage them to become even better.…So where to begin?…In either case, coaching starts…by clarifying the topic of concern.…If it's poor performance you're addressing,…you can state your concern as clearly as possible.…Put the problem in writing.…Then ask questions to make sure…the employee understands you.…
Once you're clear they do, try to help the employee…identify the blockages to performance.…It may be time, skills, a lack of tools…or support, or their disengagement.…
In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.
- Determine the most efficient processes to use when selecting a new hire.
- Apply knowledge gathered from employee feedback to enhance overall efficiency.
- Identify an example of an appropriate workspace.
- Define “emotional quotient” and explain how it relates to employee performance.
- Recall effective strategies for addressing poor employee performance.
- List three benefits of using performance management tools.