Once you've heard both people's perspectives and you know that you're on…the same page, you can start co-creating your solution.…By now you should be feeling pretty open and calm with each other.…So this section's usually a little easier.…But you might have different ways of solving the same problem.…Find a way to integrate your ideas. After all you don't want to lose the…progress you've made by arguing over a silly detail.…In fact, you don't even have to get into the details at this point.…These kinds of conversations can be intense, and you might both be feeling drained.…What you need at this stage is a general idea of how you're going to move forward…and some initial next steps. If you have that in place, you can pick…up the rest in follow-up conversations. Here's how Scott and Joe co-created their solution.…
Joe: You're right. I probably need to apologize to the team.…Scott: That would help. This is what I know at this point.…We have a great team that's willing to work hard.…But then we have some folks from above who are pushing for some good ideas, but…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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