Join Britt Andreatta for an in-depth discussion in this video Changing your tipping point, part of Having Difficult Conversations (2013).
As I shared earlier, the Build Up is the phase when a series of things…happen that start to bother you. For Scott, it's that Joe has been talking…to Scott in a way that he perceives as demeaning or insulting.…This is happened a few times now. Some typical examples from home might…include the spouse who leaves their socks on the floor.…Or the mother-in-law who gives you parenting advice.…There are a couple of important things I'd like you to know about the Build Up phase.…The first is to not let it go on too long.…The reason is because the more you hang out in this phase the more you're likely…to start case building, which will create more work for you later on.…
To shorten the buildup phase, change your tipping point, which is the moment when…you're moved to action. We usually hit the tipping point due to…frequency or intensity. Something happens a certain number of…times or it hits a level of unacceptability.…Maybe it was the twentieth day you found the socks on the floor or the day your…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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