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Challenge: Mapping from a customer's perspective

Challenge: Mapping from a customer's perspective: Creating a Positive Customer Experience
Challenge: Mapping from a customer's perspective: Creating a Positive Customer Experience

In this video challenge, learn to create a customer journey map. See what key elements you need to consider in order to map from the customer's perspective.

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Skill Level Intermediate
46m 15s
Duration
14,167
Views
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Skills covered in this course
Business Business Skills

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