Author Ellen Ensher discusses the importance of establishing trust within the workplace and outlines five strategies to help managers build and maintain trust with their employees.
- How much do your employees trust you…and how much do you trust them?…Trust is the foundation of all good relationships.…Knowing how to build trust is one…of the most important things you can do as a manager.…Trust is defined as the belief in the reliability…and truthfulness of a person, a team,…or an organization.…A recent global survey on trust in the workplace…conducted by Ernst and Young found that less than half…of global professionals trust their employer,…boss, or team.…
Use these five strategies to build trust…with your employees.…Demonstrate integrity.…Tell the truth and be consistent with your core values.…When Tony Hsieh, CEO and Founder of Zappos,…sold Zappos to Amazon in 2009,…he promised to keep the Zappos culture in-tact.…10 years later, Zappos still rocks its unique culture…with practices like offering employees thousands of dollars…to quit if they feel like the culture does not vibe…for them.…
Zappos is anti-scripts in its call center.…Be competent.…Trust is built when leaders show they are good…
Business professor Ellen Ensher defines what management is in the era of the global workforce and exactly what the role of the manager involves. She explains how to create a compelling vision and culture for your organization, define business goals, and connect the big picture to your team's daily tasks. Next, discover how to build your team, partner with HR on hiring and firing decisions, and coach and mentor employees. Ellen touches on topics that are on the mind of today's leaders—resilience, trust, storytelling, and more—and shares tips to become the best professional version of yourself.
- Roles of a manager
- Becoming a new manager
- Engaging employees
- Creating a compelling vision and culture
- Setting goals
- Hiring and training
- Evaluating performance
- Coaching and mentoring