What should you do as you prepare for a difficult conversation? In this video, Marlene Chism provides some tips as you prepare to have a successful difficult conversation.
- A little while ago I was sitting in a waiting room…when I overheard a phone conversation.…A woman, who was also waiting,…was on the phone telling her friend about a conflict.…I heard her say, "Oh, I know she's doing it on purpose.…"She's gotten by with it for too long.…"No, I already know what she'll say.…"She's say it's all in my head.…"I agree, she's crazy, completely clueless."…With those few quotes,…how well do you think the difficult conversation will go…between this woman and the person…she describes as completely clueless?…If we're being honest,…most of us know we've had conversations like that.…
It's so easy to fall into gossip…and present our assumptions as absolute fact.…But we do ourselves a disservice…and block our potential of successfully engaging…in a difficult yet productive conversation.…So in order to prepare ourselves…to engage in difficult conversations,…we need to apply some best practices.…First, we must learn how to manage our narrative,…or our narrative will manage us.…We as humans have over 60,000 thoughts every day.…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.