Join Britt Andreatta for an in-depth discussion in this video Being prepared, part of Having Difficult Conversations (2013).
All right. Here we are at the conversation phase.…There's a couple of things you need to do to get ready, so don't set up the meeting…quite yet. A big part of having a successful…conversation is making sure it's set up to be successful.…And this may seem obvious, but there's a lot of things that can sabotage your…plan, so we want to address them. First, you want to set an objective for…the meeting. Ask yourself what is my intention in…talking with this person? What do I hope to achieve?…The key here is to be realistic. You're probably not going to be able to…solve all the problems in one discussion. So think about what needs to happen first.…
A good objective might be, I want to genuinely connect with this person, share…my concerns in a way they can hear, and start the dialogue about how we can move forward.…Second, you want to create the right environment to bring out the best in both…you and your partner. This is tending to all the extra verbal…aspects of your communication that could add meaning.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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