From the course: Management Tips
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Becoming a better listener
From the course: Management Tips
Becoming a better listener
Remember the old saying, God gave us two ears and one mouth for a reason? It's a good one. Listening is so fundamental to effective communication. And, yet we spend far too much time running our mouths, instead of attentively listening. Here's a little known communication secret. The best communicators listen more than they speak. Why is that so hard for everyone to figure out? When you're a good listener, you experience many benefits. You understand others better. You save time due to fewer communication errors, and you build stronger relationships because people like to feel that they've been heard. Those are great benefits, and they're free, if you know how to listen effectively. All really effective listeners follow these rules. First, don't multitask. In general, multitasking is not good. It dividies your attention and makes mental breakthroughs impossible. If someone is talking to you and you'r reading emails or texting. They will perceive you as not being present, as not…
Contents
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Creating a lasting first impression2m 33s
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Reading body language2m 51s
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Becoming a better listener2m 44s
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Communicating with candor2m 16s
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Storytelling at work2m 39s
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Using persuasion at work2m 50s
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5 Phrases to Avoid2m 39s
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The keys to great conversation2m 20s
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Selling your ideas2m 30s
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Leading with ideas over numbers4m 10s
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Developing executive presence2m 56s
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Speaking to be heard3m 8s
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Using positive power and politics3m 8s
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Structuring an effective presentation3m 13s
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How to deliver an effective presentation2m 44s
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Dealing with inappropriate comments2m 43s
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How to improve communication immediately2m 59s
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How to show respect2m 43s
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Avoiding the seven toxic words3m 14s
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