Understanding how to balance your communication when delivering bad news will help you to get your message across effectively. Learn top tips for helping those receiving bad news to focus in solutions and opportunities by being authentic, open, and approachable in how you deliver your news.
- Picture the scene.…Daniel and Amit are in a meeting room.…Daniel is Amit's manager and he's just told Amit…the company is merging with a larger conglomerate…and his role is at risk of being terminated.…This is an unexpected blow for Amit,…who's just bought a house and his partner…will be having a baby in the near future.…So he starts to show his frustration.…He focuses on the unfairness of the decision,…the terrible position it puts him in personally,…and eventually he storms out of the office.…
From an outside perspective, is that reaction appropriate?…The truth is there is no right answer to this question.…Of course we can say people should always be professional…at work, but we're dealing with humans,…and bad news can evoke all kinds of emotions.…The key as the person delivering bad news…is how you can manage the situation effectively.…Understand that delivering bad news…is not just about getting your message across.…
Your role is to listen and make…the process more constructive.…That may require you to allow for some venting.…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills