From the course: Delivering Bad News Effectively
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Avoiding common communication pitfalls
From the course: Delivering Bad News Effectively
Avoiding common communication pitfalls
- Have you ever been told to deliver the negative feedback sandwich? In this method, you provide a piece of positive feedback followed by negative feedback all wrapped up in another piece of positive feedback. The idea is you've sandwiched the negative feedback in a positive package, softening the blow, and starting and finishing the conversation on a good note. All great advice except it doesn't always work, and it's not genuine. The person you're talking to can see through this approach. It's also not always appropriate to give positive feedback when you're delivering bad news. Understanding common pitfalls that can derail you as you deliver bad news can help you prepare for these challenges in advance. So let's explore some examples. The negative sandwich is one of the first major pitfalls. Imagine you're telling someone they're losing their job. Is it appropriate to start on a positive note? Or, if it were you, would you rather the person telling you the news just gets to the…
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