Join Britt Andreatta for an in-depth discussion in this video Assessing what you already have, part of Having Difficult Conversations (2013).
The next part of the reflection phase is to take stock of your goal.…This will help you put your difficult conversation into its appropriate context.…Scott has gotten clear about what he wants, which is I want to work on…interesting projects with a fun and engaging group of people, and contribute…to a successful company. Next, you should now assess where you…already stand on this goal by breaking it into its components.…So, for Scott, he has four parts to his goal.…One, interesting projects. Two, fun and engaging people.…
Three, make a contribution. And four, to a successful company.…Once you've broken your goal into its components, next assess where you stand…on each of them. When Scott does his assessment he…realizes he's in pretty good shape. He really does enjoy the projects he…works on, he also feels that many of his teammates are fun and engaging people,…their all just being perfected by Joe. Scott thinks that he makes a valuable…contribution to the company and that the company is thriving and successful.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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