From the course: Reputation Risk Management
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Assess your incident response plan
From the course: Reputation Risk Management
Assess your incident response plan
- Following any major incident or event, I suggest you do an after action report to capture details about what happened, what you did, and what the outcome looked like. The military uses AARs to document mission success and failure, and also to capture the steps that should be repeated as well as note what to avoid in the future. In business, doing an AAR is helpful to also building layers of accountability into your reputation management processes. Following your incident, gather the key individuals involved into a room and walk through these steps. First, what happened? In the most straightforward way, describe the events that occurred. List who was involved in the event, what type of incident it was, and give an overview of internal and external factors that were present. Next, list out how your incident response plan worked or didn't to resolve the issue. Sequentially explain how the plan unfolded, where you had to change course, and mention any external factors that couldn't…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.