In this video, Lisa and Elizabeth share how to ask for help without sabotaging your own leadership.
- If you're committed to leading, it can be humbling to ask for help. But in any leadership journey, outside support is necessary at some point. First, let's look at when you should be asking for help. Number one, if you don't have the skills or experience to do something well. For example, if you're having a product problem, or maybe a customer issue that you don't know how to resolve on your own, you have to factor in time here. Sure, you could figure out the problem in four hours, but someone else could help you in 10 minutes.
It's in the organization's best interest for you to swallow your pride and just ask. Second, if you're totally overwhelmed. Now we all have overwhelming moments in our jobs. Asking a teammate for help can make sure you aren't making mistakes in the face of that endless to-do list. Let's take a look at how most people ask for help. - Hey, so I'm feeling really overwhelmed with the newsletter this month. Do you think you could help me out? - Sure, what part? - Well, there's a share doc with everything that's left to do, so anything in there you feel like you could handle, go for it.
- Okay, I'll check it out. - Thanks. - Well, that's not so bad. She'll probably get the help she needs, but she didn't appear very leader-like. When you're asking for help, you want to do it in a way that doesn't undermine your own leadership. So follow this three part formula. First, frame the situation. You don't need to over-explain. Just be clear about how the situation impacts you or the organization, or a customer.
Next, make a specific ask. Now, this is that corporate saying, help me help you, and putting it into action. No one can read your mind. If you need help, be as specific as possible about what you need. And lastly, include a thank-you in terms of impact. Again, tie back your ask to a specific impact. So tell the person how much their help will improve a product or speed up a resolution.
Whatever it may be, tie the favor back to something bigger than just helping you out. Let's look at how asking for help using these techniques can shift the conversation. - Hey Tino, do you have a minute? - Sure. - So I'm working on the newsletter and there is so much new content, I'm feeling a little bit overwhelmed. - Yeah, there are a ton of new updates. - Yeah, so you worked on that CRM update and I was hoping you could write a couple of paragraphs about it. - Yeah sure, I could do that. - So many of our customers read that newsletter, so I definitely appreciate your help in getting it out on time.
- No problem. - Thanks, Tino. - How do you think Elizabeth is perceived in the first situation? Probably fine, she's just someone on the team who needs some help. But now what about the second scenario? In the second scenario, Elizabeth showed the team she was strategic and intentional. Making sure you're clear, specific, and strategic in the way you ask for help, makes people happier to help you, and it makes you a better leader.
- Listening mindfully
- Being a mentor
- Inspiring others
- Asking for and giving feedback
- Leading in high-stakes situations
- Learning continuously
- Building trust