Illustrate the difference in talking about what you don't want (complaining) or asking succinctly for what you do want. When you learn to ask for what you want, you avoid making up stories that you can't get what you want. You become empowered to meet you
- You can create a habit out of anything, even complaining.…The more you complain, the more neuroconnections…you grow in your brain for the purpose of complaining.…The habit of complaining has other serious consequences.…Complaining magnifies the issue.…The more you rage on about the problem,…the more your anger escalates.…It's also contagious.…You can trigger other peoples' anger…by your constant state of negativity.…And it can be isolating.…
People view you as negative,…therefore they try to avoid you.…So yes, complaining is a bad habit,…but let's explore deeper why people complain,…and how you can communicate in a way…that helps you get your needs met.…Besides habit, there are really only…two reasons people complain.…They don't know what they want,…or they do know what they want but they don't…know how to get it.…Either way, when you don't believe you can…meet your own needs, you complain,…and when you keep complaining,…you increase your frustration.…
You get into what I call verbal ping pong…with your employees, your colleagues,…
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- Identify the most common myths about anger.
- Explore the differences between suppressing anger and using calming techniques to gain control.
- Recall what happens when you get triggered and use a formula to understand your triggers.
- Recognize unwanted behaviors and explore how to replace with desired behaviors.
- Identify three components of responsible language as a tool for managing anger.
- Explore a three step process to build the space needed to respond to anger appropriately instead of reacting.