Learn about what aggression is like. Aggression can be non-physical, such as when stereotypical, emotive, or patronizing words are used. Learn about passive-aggressive behavior and why it's a problem.
- One of the most obvious ways that people interact…and one of the areas where our subconscious…inner chimp or inner child is unfortunately…running the show is that of aggressive…and passive behaviours.…We are pack animals and we need to have…a hierarchy within that pack.…Also we have predators who want to attack and eat us,…thankfully we don't meet them very often…in the modern world.…And we have prey who we need to hunt and eat.…Or at least we did before supermarkets.…
So fight and flight is built into us,…even though it's outdated and often not very effective…and it's hard to resist going into aggressive…or passive mode when we get into difficult situations…like a badly run meeting or an overdemanding customer…or a selfish or lazy colleague or a scary boss.…The interesting thing about aggression…is that it has changed.…So that although you do still get…the good old fashioned shouting, pointing,…maybe even pushing, although people can get…fired for that at work,…the modern form of aggression that we usually see…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers