Join Britt Andreatta for an in-depth discussion in this video Acknowledging efforts to change, part of Having Difficult Conversations (2013).
As you make progress, celebrate your successes.…This is a really important part of the follow-through phase.…Humans thrive on a sense of progress. You've probably seen this in yourself.…Finishing a task can feel really good. The same is true for your partner and the…others you work with. When you meet to assess your progress,…celebrate all of your successes, even the small ones.…This will do a lot to improve morale and motivation.…It doesn't have to be a big and showy thing.…Even just a few comments or a high five will do.…Also, use the power of praise to acknowledge others efforts to change.…
When you've successfully worked through a difficult situation with someone, you…want to build on that momentum. The successful conversation has probably…created more trust and openness in your relationship and now's the time to…further develop those good qualities. Praise is really the art of building…others up. You've probably experienced this.…It feels good when someone acknowledges your efforts or compliments you on a job…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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