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Account management performance

Account management performance: Measuring Team Performance
Account management performance: Measuring Team Performance

Once you've booked a customer, account management is responsible for maintaining and deepening your relationship with the customer. Common metrics include customer retention rates, cross-sell revenue, customer service cost per account, lifetime value of a customer, and customer satisfaction measured by things like a net promoter score.

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Skill Level Intermediate
1h 25m
Duration
50,508
Views
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Skills covered in this course
Business Management

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