As much as we like to celebrate success, there are going to be failures. So in this video, author Mike Figliuolo explains how to avoid blame and turn failures into learning opportunities.
- Now as much as we like to celebrate success, there are going to be failures and they're not fun and they can derail a team if you don't handle that failure well. When there is failure, the first thing is avoid blame and turn it into a learning opportunity. This is not about the individual. This is not personal. This is about behaviors and this is about choices we made that didn't work out well. And find the opportunity to turn those into lessons learned and think through how future actions can be taken that will help you avoid these failures the next time around. Some principles around dealing with failure. First, fail as a team. Deconstruct the failure and understand what the root causes were. Identify all the places where the team could've improved. If it was a process failure or a failure to provide information from one team member to another. Try never to make it about the individual and instead, look at the processes that the team is following and where those broke down. Next, even when there's failure praise people for taking a risk. We're always making risk reward trade-offs and if you're not encouraging people to take risks, you're going to get that risk averse culture where people are paralyzed and won't make decisions and if they're not making decisions, you're not going to get that upside. So, when you talk about failure help people appreciate here is the risk we took, here's what we thought the odds were, and then here was the result and it didn't work out well and here were the actual odds. So next time around, how do we do this better? So your job as a leader, in terms of success and failure, is making sure that you celebrate those successes and all forms of success every opportunity you get. Do so in a way that's going to be targeted to the individual you're trying to reward and when there's failure, avoid making it about the individual and instead focus on what are the things that we as a team did wrong and what can we do differently the next time? And taking that healthy approach and balance between success and failure will continue to build momentum for your team and keep team members engaged and excited.
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