About the Author

Judy Steiner-Williams is a senior lecturer at Kelley Business School.

Judy teaches writing and business communication. During her 30-plus year tenure at Indiana University, Judy has taught both students and support staff. English, business, and adult education are her areas of expertise—all related to increasing effectiveness in the workplace. She also coauthored an e-text on effective business communication strategies and has conducted workshops and seminars to a variety of business groups.