Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.
About the Author
John Soldo began his career in IT in fifth grade, performing desktop support and providing training to members of his local retirement community. While at Apple, he trained Mac and mobile technicians from all over California's Central Coast and worked with the market-support team to roll out many new initiatives to the technical-support staff. When not working at the command line or making sure the printer is plugged in, John spends his time playing saxophone and other woodwinds with jazz groups and pit orchestras around the Central Coast.