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About the Author
Jim Kerrigan is an experienced IT professional, speaker, and author.
Jim specializes in service management, business development, and project management. In his current role as an independent contractor, he focuses on the collection and refinement of requirements, process alignment, and automation in IT service management. Throughout his career, Jim has demonstrated his technical expertise by earning a variety of certifications, including ITIL Manager, ScrumMaster, and ServiceNow Certified ITSM Implementation Specialist. Prior to his current position, he worked as an engagement manager at ServiceNow, a service management consultant at Maryville Technologies, and a service desk manager at Logicalis, Inc.