Using repetitive names for every section of this course is utter lazziness and lack of understanding of how confusing you have made this course. It is obvious that you are ignorant of how to organize a course for student use. This is totally a ridiculous way of organizing good information and totally make it confusing and ruin what could have been a worthy course.
Putting ITIL® into Practice: Problem Management Techniques
With David Pultorak
Liked by 3,710 users
Duration: 1h 52m
Skill level: Advanced
Released: 8/24/2016
Course details
Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including:
ITIL trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next.
- Brainstorming
- Ishikawa diagrams
- Kepner-Tregoe root cause analysis
- Fault tree analysis
- Component failure impact analysis
- Service outage analysis
- Post-implementation and major problem review
ITIL trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Dr. Robert Holloway, PhD Neuro-Coaching
Dr. Robert Holloway, PhD Neuro-Coaching
Executive Coach & Leadership Development
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Tiffani"TJ" Johnson
Tiffani"TJ" Johnson
Technical Support Manager - Making it Efficient
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Shaik Mahammad Rafi
Shaik Mahammad Rafi
Data Analyst at NCR Corporation | Excel | SQL | Tableau | Power BI
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units