From the course: Learning JIRA Service Desk

What you need to know - Jira Tutorial

From the course: Learning JIRA Service Desk

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What you need to know

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- [Instructor] Before we begin, let's go over what you should know before starting this course. You should already have a firm understanding of how JIRA works. This means you have used JIRA extensively in the past to create issues, search for data, and generate reporting via dashboards and standard boards. This will help you keep up with navigation between different sections of the software. You should understand basic JIRA administration concepts like issue-type configuration, workflows, and project administration. This will help you as we go through the different project configuration elements of our instance. You should understand advanced JIRA administration concepts as well, like advanced workflow design, reporting, and screen configuration. This will help you jump in when we start configuring our customer portals and automation options. We won't be going over in great detail what I've just covered within this video. Rather, the assumption will be you already know how these pieces work as we cover how to build off of that knowledge to extend your configuration options using JIRA Service Desk.

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