From the course: Learning JIRA Service Desk
Welcome
- [Robert] Hi there, my name is Robert Anthony and this is Learning JIRA Service Desk. JIRA on its own is an amazing product, but by adding Service Desk to it, you gain the ability to process external requests from customers through an easy-to-use and customizable customer portal. You also can measure your success rate through SLAs and Advanced Reporting functionality. I've been using JIRA and its associated products for years and I'm excited to show you how this software works. By the end of the video, you should gain a better competency in portal design, customer permissions and notifications, SLAs and automation control. By having a better understanding of the functionality in Service Desk, you will gain confidence in your abilities and provide a better experience for your users. Alright, let's get started.
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